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Sales & Support:+1 (469) 444-2999

RMA FORM

Repair and Replacement
Call Tech Support at 469-444-2999 or fill out the RMA request form and email to support@hinovision.com.
A technical support representative will contact you to help you troubleshoot your product.
If your product needs repair/replacement, you will be issued an RMA (Returned Merchandise Authorization) number.

  RMA REQUEST FORM


RMA Shipment Precautions
1. Pack the product carefully with any parts and accessories that were included with the product.
2. Write the RMA number clearly on the exterior shipping box, and in the ATTN line on your shipping label. Not including this information on the exterior shipping box and label will cause delays in the processing of your RMA. (NOTE: Never write the RMA number on the original product packaging and Never put shipping label directly on the original product box.)
3. RMA# is valid for 15 calendar days from the date of issuance. Return must be received by HINO VISION before RMA# expires.
4. Ship the product back to us:
HINO VISION
ATTN: RMA#_____
2833 Trinity Square Dr, STE103
Carrollton, TX 75006

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