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HINO Shipping and Warranty Policy

Free Shipping Policy

Free ground shipping on all orders over $2,500 within the United States (Except Alaska), excluding PTZs, brackets, cables, and power supplies. 

Note: Distributing price and Special discounted orders are not valid for free shipping. 

Ground Shipping Transit Time Map - Updates May 2018


Warranty Policy

For a period of three (3) years on IP Cameras and NVRs and hard drives including the hard drives installed by Hinovision at system configuration; (2) years on HD-TVI cameras and DVRs from the date of original purchase; Any ACCESSORIES sold by Hinovision have a one (1) year warranty from the date of original purchase, excluding connectors, tools, brackets, cables, and TV mounts.

Return Policy

Returns of non-defective (HINO brand or non-OEM) products within 30 days of your receipt of the order will be accepted. The item(s) must be in good and resalable condition including all original packaging along with accessories, product literature, and other paperwork. And 20% re-instocking charge will be applied.

DOA should be reported within 10 days. Notify us immediately upon receipt of shipment if there are any shortages or discrepancies in your order. Damaged boxes should be reported to the courier immediately.