HINO uses UPS ground shipping service by default. Customers can also choose Next Day or 2nd Day service at extra charge. We keep sufficient inventory for most of our products in our Texas warehouse.
For the popular items, we also keep inventory in Amazon FBA warehouse for express delivery to all regions in the US.
For the items out of stock, we will arrange drop shipment from other warehouses (outside of US). You may be charged with import duties for international shipment. We will reimburse the import duty for these international shipment.
Normally we do not ship products outside of US. Please contact us if the shipping destinations are not in the US.
US Same Day Shipping
We will ship out orders in the same day if we receive the order before 2PM (CST time). UPS is scheduled to pickup packages at 4PM every workday. Customer can choose Next Day or 2nd Day service at additional cost if you need them urgently. Our warehouse is closed on weekend and holidays.
Products with battery will only be shipped by UPS Ground service as regulation by UPS.
Business Days in Transit by UPS Ground Service
Free Shipping on orders more than $499
Any items with "Free Shipping" listed on the product page are eligible for the free shipping service. Orders over US$499 can enjoy our free shipping service.
Oversized or heavy items, or battery related products are not included in this offer for free shipping. Zip codes in Alaska, Hawaii, Puerto Rico and APO/FPO military may be subject to shipping charges.
We accept in-store pickup. Please contact us via email to email@example.com in advance before you come. Please bring the order number and photo ID when you come for pickup. Our warehouse is closed on weekends and Federal holidays. Our working hour is 9AM to 5PM (CST time).
Lost or damaged shipment
If you have already received your order and find that it is damaged, please take photos or videos on site and send them to us. HINO will be in direct contact with the carrier to resolve the issue as quickly as possible. Once get approval that damage is caused by shipping, your account manager will guide you how to return damaged ones to us for an exchange or refund.